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COO & CFO Forum Interview: BMO Financial’s Carla Goldstein on using client-driven metrics

Carla Goldstein, Associate General Counsel & Director of Strategic Initiatives of BMO Financial Group, discusses how best to utilize key metrics to improve client relations with James Jones, Senior Fellow at the Center for the Study of the Legal Profession at Georgetown University Law Center, at the 15th Annual Law Firm COO & CFO Forum.